Privacy Policy.

1. Information We Collect

We collect the information you provide when placing an order, including your name, delivery address, phone number, email address, and order details. We may also collect basic technical and browsing information required to operate, secure, and improve the website.

2. Order Information

When you place an order, we may record the products selected, quantities, delivery instructions, order status, and other information necessary to process and fulfill your purchase.

3. Cash On Delivery

All purchases are completed exclusively through Cash On Delivery. We do not require or store credit card numbers, debit card details, online banking credentials, or other online payment information for standard orders.

4. How We Use Information

Your information is used to process orders, prepare Cash On Delivery parcels, verify delivery details, coordinate shipments, send order and courier updates, provide customer support, process returns and refunds, and maintain the functionality of our website.

5. Delivery Information

We provide necessary delivery information to trusted courier and logistics partners so they can transport your order, contact you when required, collect the Cash On Delivery amount, and complete the delivery successfully.

6. Returns and Refunds

If you request a return, replacement, or refund, we may use your order and contact information to verify the request, arrange product collection, inspect the returned item, and process any approved refund.

7. Refund Information

Because all orders are paid through Cash On Delivery, approved refunds are handled separately from the original payment collection. We may request appropriate information needed to process an eligible refund through an available electronic refund method.

8. Communications

We may contact you by phone, email, SMS, or other available communication methods regarding order confirmation, delivery updates, return requests, refunds, or customer support matters related to your purchase.

9. Website and Browsing Data

We may collect basic technical information such as browser type, device information, pages visited, general website activity, and approximate access information. This data helps us maintain website security, functionality, and performance.

10. Cookies

We may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the shopping experience. Browser settings may allow you to manage certain cookies.

11. Data Protection

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is restricted to authorized personnel and service providers who need it to perform their responsibilities.

12. Third Party Services

We may work with trusted third-party providers for services such as hosting, logistics, communications, analytics, customer support, and order processing. These providers receive only the information reasonably required to perform their assigned services.

13. Information We Do Not Sell

We do not sell, rent, or trade customer personal information to advertisers or unrelated third parties. Customer information is used primarily to operate the shopping service, fulfill orders, provide support, and meet legitimate operational or legal requirements.

14. Data Retention

We retain customer information for as long as reasonably necessary to fulfill orders, provide support, manage returns and refunds, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable requirements.

15. Security and Fraud Prevention

Information may be used to identify suspicious orders, prevent fraudulent activity, protect customers and our website, verify delivery details, and investigate misuse of the shopping service.

16. Legal Disclosure

We may disclose personal information when reasonably necessary to comply with applicable law, legal processes, lawful requests from authorities, or to protect the safety, rights, property, and security of customers and our services.

17. Children's Privacy

Our shopping service is not intentionally designed to collect personal information directly from children. If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to remove it.

18. Your Privacy Choices

Where applicable, you may request access to, correction of, or deletion of personal information associated with your orders. Certain information may need to be retained when required for legitimate business, security, record-keeping, or legal purposes.

19. Policy Updates

We may update this Privacy Policy when our services, technologies, procedures, or applicable requirements change. The updated policy will be made available through the website.

20. Privacy Requests

For questions regarding your personal information, privacy practices, or applicable data removal requests, please use the customer support channels provided on the website.