Return & Refund Policy.
A clear, fair path from "change of mind" to money back.
1. Return Eligibility
Eligible physical products may be returned within 14 calendar days from the date of delivery. Products should generally be unused, in their original condition, and accompanied by original packaging, tags, accessories, manuals, or other items supplied with the order.
2. Product Condition
Returned products must be in suitable condition for inspection. Items showing signs of misuse, excessive wear, alteration, washing, accidental damage after delivery, or missing essential components may not qualify for a return.
3. Non-Returnable Products
Certain products may be excluded from the return policy due to hygiene, safety, consumable, personalized, opened, perishable, or product-specific restrictions. Any applicable exclusions may be communicated on the relevant product page.
4. Return Request
Customers must submit a return request within 14 calendar days of delivery through the available customer support or contact channels. The request may require the order details, product information, reason for return, and supporting photographs where necessary.
5. Return Authorization
Return requests are reviewed before approval. A return authorization may be provided after confirming that the product, return reason, and request meet the applicable eligibility requirements.
6. Return Pickup
Once a return is approved, a courier or authorized logistics partner may collect the parcel from the delivery address. Customers should securely package the product and include the required original items before handing it to the pickup agent.
7. Return Shipping
For eligible returns involving damaged, defective, incorrect, or incomplete products, return pickup may be provided without additional shipping charges. Return conditions for other reasons may vary depending on the product.
8. Damaged Items
If a parcel arrives visibly damaged, customers should notify customer support as soon as reasonably possible, preferably within 48 hours of delivery. Photographs of the product, packaging, and visible damage may be requested for verification.
9. Incorrect or Missing Items
If you receive an incorrect product or discover that an item or component is missing, contact customer support promptly. After verification, an eligible replacement, return, or refund may be arranged.
10. Cash On Delivery Orders
All purchases are completed through Cash On Delivery. The amount paid to the delivery agent is not refunded directly at the time of product collection. Approved refunds are processed separately after the returned product has been received and inspected.
11. Refund Eligibility
A refund is issued only after the returned product has been received and successfully inspected where applicable. Refund approval depends on the product condition, stated reason for return, and compliance with the applicable return requirements.
12. Refund Method
Since all orders are paid through Cash On Delivery, approved refunds are processed separately from the original payment. Eligible refunds may be issued through bank transfer, UPI, digital wallet, or another supported electronic refund method.
13. Refund Processing Time
Approved refunds are generally initiated within 5–7 business days after the returned product has been received, inspected, and approved. The time required for the amount to appear in the customer's account may vary depending on the receiving bank or payment service.
14. No Cash Refund at Doorstep
Courier and pickup agents are not authorized to provide cash refunds when collecting returned products. All approved refunds are processed through the designated refund procedure after verification.
15. Replacement Option
Where replacement is available, an eligible damaged, defective, incorrect, or incomplete product may be replaced instead of refunded. Replacement depends on product availability and successful verification of the reported issue.
16. Partial Returns
For orders containing multiple products, eligible individual items may be returned where permitted. Any approved refund will generally correspond to the eligible product or products successfully returned.
17. Failed Pickup
If a scheduled return pickup cannot be completed because the customer is unavailable, the package is not ready, the address is inaccessible, or the product does not meet the stated return conditions, another pickup attempt may be arranged where possible.
18. Product Inspection
Returned products may be inspected to confirm their condition, packaging, accessories, identifying information where applicable, and the reason stated in the return request. The inspection outcome may affect return or refund approval.
19. Abusive Returns
We may reject return or refund requests involving suspected fraud, intentional damage, product substitution, false claims, repeated misuse of the return policy, or other abusive activity.
20. Policy Updates
This Return & Refund Policy may be updated when necessary to reflect changes in products, logistics procedures, refund processes, or applicable requirements. The latest version published on the website will apply to eligible requests.
21. Customer Support
For questions regarding return eligibility, damaged products, replacement requests, return pickup, inspections, or refunds, customers may use the support and contact channels available through the website.